HostGator FAQ

Common HostGator FAQ

Whether you are currently hosting a website with HostGator or you are just thinking about it, you will certainly have a lot of questions about the company. While there’s plenty of information on HostGator’s own website, it can be a little overwhelming. There is so much information there that it can be time consuming to sift through all of it.

HostGator FAQ

To help you better understand HostGator and what it offers, I’m going to answer some frequently asked questions about this popular web host.

HostGator Web Hosting

HostGator is a web host that everyone has heard of (at least anyone who spends much time online). They were founded in 1992 and currently have more than 400,000 customers in over 200 countries.

HostGator provides some good benefits with all of its hosting plans, such as:

  • A large selection of website templates to choose from (more than 4,500)
  • Free domain registration or website transfers
  • Unlimited disk space and bandwidth
  • Unlimited sub-domains, add-on domains (except Hatchling plan) and email accounts
  • 45 day money back guarantee with no contracts

Now let’s look at some HostGator FAQ which new customers always ask.

  • Billing Questions

    How often are you billed?
    You have a choice of paying monthly or annually. Just select your preference on the billing cycle when you are signing up.

    What forms of payment are accepted?
    There is a wide choice of payment options, including PayPal, major credit cards, money orders and personal checks.

    Are there setup or other fees when you sign up?
    No, you only pay the hosting fees; there are no hidden fees. All taxes are included in the regular hosting fees.

  • HostGator Hosting Plans

    Can I build multiple websites on one account?
    If you choose the Baby or Business Plan, you can have as many domains, add-on or sub-domains as you want. With the Hatchling Plan, however, you can only have one domain.

    What are the main web hosting plans offered by HostGator?
    There are 3 shared hosting plans:

    1. Hatchling Plan
      Only allows you one domain. In other words, you can only host one website on this hosting plan.

    2. Baby Plan
      Unlimited domains. You can create as many websites and blogs as you want and host them all under one hosting plan!

    3. Business Plan
      This hosting plan includes all the features that’s in the Baby Plan. On top of that you get a Private SSL and IP address and a toll free phone number, for free.


    Are there other options besides shared hosting?

    Yes, HostGator also offers these options:

    1. Reseller Hosting
      This is great for you, if you are thinking of starting a business selling hosting to others, especially if you are a web developer or web designer who have a lot of clients requiring web hosting.

    2. VPS Hosting
      Virtual Private Server hosting for larger sites, or sites with specific requirements.

    3. Dedicated Servers
      Dedicated servers are excellent for you, if you require the maximum amount of control over your site. You will have the whole server to yourself, and will not be sharing it with other users.


    Is it easy to upgrade my plan?
    Yes, and there are no fees (except for the difference in price from one plan to another).

  • Email Questions

    How can I create new email accounts?
    You can create or remove email accounts in your cPanel control panel.

    What’s my incoming and outgoing server when setting up email?
    For both of these, enter

    Does HostGator offer WebMail access?
    Yes, you have a choice of accessing WebMail with Horde, RoundCube or SquirrelMail.

  • Questions About Domains

    How do I change the DNS for my domain?
    DNS (domain name server) must be pointed at HostGator if you’re going to use them for your website. You will have to do this at the website of the company where you bought the domain.

    HostGator will tell you what to enter for nameservers in their welcome email, which you will get shortly after you have signed up. HostGator nameservers is in the format:

    How long does it take for a new domain to work?
    It can take between 24 and 48 hours, but it’s often faster.

    What are sub-domains and add-on domains (and what’s the difference?)
    A sub-domain is something you set up as part of your primary domain. For example, if your main domain is, you might set up sub-domains such as:

    Add-on domains are additional domains that have unique URLs. You must purchase each add-on domain separately. However, they are still attached to your primary domain in your HostGator account.

  • Questions About Support

    What kind of support does HostGator offer?
    You can get support 24/7 by phone, live chat or email.

    Are there additional ways to get help?
    HostGator has a large number of tutorials on their website on every subject related to hosting. There are also forums where you can find answers to many questions.

  • Miscellaneous Questions

    Is HostGator Linux or Windows based?
    HostGator offers both Linux and Windows based web hosting plans. Anyway, their Linux shared web hosting plans are still the most popular.

    Can I transfer my site to HostGator?
    Yes, this can be done easily and with no additional fees.

    Is adult content allowed on my website?
    Yes, HostGator allows adult websites, as long as it’s legal. HostGator is located in the U.S., so you must stay within U.S. laws and those of the country where you are located.

    How long does it take for my account to be setup?
    Not more than 12 hours. If you pay by credit card, your account will usually be setup within 15 minutes.

    Can I install scripts with HostGator?
    Yes, they give you QuickInstall – a really easy to use yet powerful scripts installer. There are more than 75 free scripts you can install, such as WordPress, Magento, Wiki Hosting, Joomla and many others.

    Is HostGator a “green” company?
    HostGator makes many efforts to become as environmentally friendly as possible. They use wind energy to power all of their shared and reseller hosting sites.

Learning About HostGator

It’s a good idea to learn as much as you can about a company before doing business with it. With web hosting, this is extremely important, as the quality of your website depends a great deal on the web host.

HostGator has lots of experience and is one of the largest web hosting companies in the world. This gives a lot of advantages over smaller companies. They have some of the best technology and the expertise to keep your site running at all times.

They are also good at protecting your site from hackers and spam attacks. Finally, their technical support is excellent, which is also a crucial factor which you should consider before signing up with any web host.


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